Please note that we offer  both domestic and international shipping. Meaning that, we within the boundaries of the Republic of Kenya and over 220 countries and territories worldwide .

DOMESTIC SHIPPING

All orders within Nairobi and its environs will be shipped within 24-48 hours between Monday-Friday, 9 am-5 pm. Orders outside Nairobi but within the Republic of  Kenya will be shipped within 2-3 working days. 

When you’re done placing your order and submitting your payment, you will receive a confirmation email. Kindly Email us at [email protected] if you do not get the confirmation email. Once your payment is verified and order processed, your parcel will be shipped to the allocated destination point.

Please carefully check and confirm your address and contact information. In the event of a failed delivery, your order will be reshipped and you will be charged another shipping fee. 

Shipping Rates 

The rates charged for the shipping of your order is based on the region/geographical location that you’re in. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

Domestic Shipping zones

The following represents our dosmetic shipping zones in-depth.

  1. Local Pick up point.
    • Our store offers a pick up point in Nairobi CBD. It is a free option so you do not pay for it. It is located at Eagle House along Kimathi Street, 3rd floor, Suite 3.
    • Please note that our pick up point operates on Monday to Friday between 08:30AM-05:00PM and Saturday between 09:00AM-01:00PM. It is closed on Sundays and Public Holidays.
    • The pick up point is FREE. But, please note that, if your package exceeds 7 days from the day they got delivered and you got a notification, you pay an extra fee per day which is dependent on the size of the package.
  2. Zone A
    • Zone A covers the following areas:
      • Nairobi County only.
  3. Zone B
    • Zone B covers the following areas:
      • Greater Nairobi which includes:
        • Ruaka
        • Ndenderu
        • Banana
        • Thindigua
        • Kiambu Town
        • Githunguri
        • Ruiru
        • Juja
        • Lower Kabete
        • Kikuyu
  4. Zone C
    • Zone C covers the following areas:
      • Greater Nairobi which includes:
        • Thika
        • Ngong
        • Limuru
        • Rongai
        • Syokimau
        • Kitengela
        • Kiserian
  5. Zone D
    • Zone D covers areas outside Nairobi County and Greater Nairobi(Nairobi Metropolitan)
      • Muranga
      • Kisumu
      • Nakuru
      • Eldoret
      • Mombasa
      • Nyeri
      • Nanyuki
      • Meru
      • Isiolo
      • Machakos
      • Embu
      • Tharaka
      • Kitui
      • Mwingi
      • Namanga
      • Makindu
      • Magadi
      • Kisii
      • Kericho
      • Kakamega
      • Kitale
      • Kapenguria
      • Rumuruti
      • Maralal
      • Baragoi
      • Lodwar
      • Garissa
      • Marsabit
      • Mandera
      • Malindi
      • Merti
      • El Wak

In case you can’t see your locality covered here or you are unsure and need some clarification, kindly contact us at [email protected]

 

 

INTERNATIONAL SHIPPING

All international orders are shipped via DHL express worldwide. We offer world wide shipping to more than 220 countries and territories. International delivery transit time takes about 5-15 business days.

International shipping rates vary depending on location and weight of the package. These prices are set for items weighing 0.1kg – 5kg. Custom authorities require that we state the value of your order directly on your package. We are not responsible for loss or stolen packages once DHL has marked your package as delivered. DHL will offer a tracking ID, that can be applied on their website.

Please note ADORN AND MORE is not responsible for any customs and import taxes that may apply in their shipping countries. We are not responsible for delays due to customs. By completing a purchase with us you are agreeing to our full shipping policy.